Astana taxi services make stricter requirements for their drivers after the complaints of the EXPO guests

16 June

Taxi parks in the capital of Kazakhstan will tighten requirements for their drivers. The website reported about this referring to the press service of Astana akim. Now, to improve the service and to avoid unpleasant incidents in the selection procedure drivers will take into account their ability to behave with customers as well as orientation around the city.

"Today the criteria for selecting candidates are standard: a driving experience of at least five years, experience in taxi services, knowledge of the streets and sights of the capital", - said Medet Kurmanov, chairman of the Transport Association of Astana.

He noted that future drivers will need to take into account psychological factors, understand the specifics of working in a taxi.

"Customers are all different so the driver must be able to adapt and find individual communication skills with the client", - added the head of the Transport Workers Association.

According to Kurmanov, drivers of the united taxi service underwent short courses on corporate culture of service before the EXPO.

"But, of course, this was not enough. Now in the Center for the qualification of transport specialists in Astana our drivers will study all the nuances of the transportation process: from good knowledge of the streets of the city to ethics of behavior", - the speaker concluded.

The akimat reminded that since the beginning of the world specialized exhibition EXPO 2017 in Astana two facts of unjustified tariff overcharging by taxi drivers have been found.

"In the first case, a Hungarian citizen paid 40 thousand tenge to the driver for a trip from the airport to the right bank, in another case a German citizen forked out 19 thousand tenge for the same distance. In both cases, taxi drivers were found and money was returned to the tourists", - the press service reported.

It should be noted that the taxi driver who took 40 thousand tenge from a foreign visitor was later fired. Earlier Astana akimat reported that dishonest taxi drivers who artificially inflate prices during the world specialized exhibition EXPO 2017 will be forced to render services free of charge.

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